Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at paisleys_palace@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at paisleys_palace@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paisleys_palace@yahoo.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at paisleys_palace@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at paisleys_palace@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paisleys_palace@yahoo.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at paisleys_palace@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at paisleys_palace@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paisleys_palace@yahoo.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at paisleys_palace@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at paisleys_palace@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paisleys_palace@yahoo.com.
An item is only eligible for return within 7 calendar days from package marked as delivered. To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Holiday Items
Items marked Final Sale/All Items in Clearance & Sale Collection
Swimwear
Gift cards
All Birthday outfits, custom made birthday outfits, hats
Custom made headbands
Damaged items MUST be reported within 3 days of receiving the goods to support@paisleyspalace.com.
Note
Original Shipping is not refundable. We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. Also, we don’t refund original shipping and handling charges.
If items are in less than perfect condition the items will be sent back at the customer’s expense or Paisley’s Palace INC, at its sole discretion, may charge a restocking fee.
Please include a copy of the invoice/packing slip sent to you at the time of delivery along with a note on why the merchandise is being returned.
Refunds
Refunds are issued back to the original method of payment.
Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.
We do not accept exchanges.
Coupons
Coupons must be rendered at checkout, no exceptions, no refunds. We cannot combine coupon codes. 1 coupon per person, per transaction.
Refused or non deliverable Packages
Refused or non deliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
You will be charged the non deliverable fee that the courier charges us.
If you choose not to have your order re-delivered we can refund you the cost of the items but the original shipping cost and the non deliverable charge from the courier will be deducted from the refund as well as a 20% restocking fee.
How Do I Make A Return?
Please email us at paisleysorders@paisleyspalace.com
**You must include a copy of the invoice/packing slip sent to you at the time of delivery along with a note on why the merchandise is being returned.
Lost, Stolen and Damaged Items
Paisley's Palace is NOT responsible for lost, stolen or damaged items and recommend you send it back using an insured courier. All packages are 100% insured until the courier tracking shows that it has been delivered. If your order gets stolen, Paisley's Palace is not responsible.
Original Payment
Paisley's Palace will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed.
Refunds are in the form of original payment, such as the credit card used for the original order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
NOTE:
We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. Also, we don't refund original shipping and handling charges.
How Do I Change or Cancel My Order?
Please email support@paisleyspalace.com within 12 hours, if we have shipped your order we cannot cancel or refund a order.
Shipping Information
We ship from Heart of Las Vegas Mon – Fri, Excluding weekends & holidays
Shipping Transit Times
Our current processing time is 1-5 business days. Once shipped it takes approx. 2-4 business days to deliver in the USA. Most customers receive their order within a few days.
All items will be shipped Via USPS standard shipping.
Order Status
Once your order has been shipped you will get an email sent to you with a tracking number. You can use that number to track your package through USPS tracking or directly from the email.
If you have any questions or concerns about shipping, please feel free to contact us at support@paisleyspalace.com. We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please contact USPS.
HOW DO I KNOW IF MY ORDER WAS PLACED?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. Note, if you use Amazon Pay to checkout, the confirmation email will be sent to the email associated with your Amazon account, and not the email associated with our site.